Terms and Conditions

Date of Issuance: February 1, 2024

At FC by Noha Sindi, we take great pride in the trust of our valued customers and are committed to delivering our services with the highest standards of professionalism and quality. Your trust is our inspiration and a constant driving force for innovation and excellence. We continuously strive to provide a unique experience that meets your expectations.

Introduction

• These Terms and Conditions constitute a legally binding agreement between the user (Customer or Service Provider) and Noha Sindi Fashion Establishment (Establishment or We), the owner of the FC by Noha Sindi application (Application). By using or registering on the Application, the user expressly agrees to be bound by these Terms and Conditions, which govern all transactions and services provided through the Application.

• At FC by Noha Sindi, we are committed to providing a reliable and luxurious experience in the world of fashion, beauty, and style, adhering to the highest standards of quality and professionalism. We also ensure transparency and security in all transactions within the Application, giving our Customers confidence and peace of mind at every step.

• If you do not agree to any of these terms, you shall immediately refrain from using the Application or benefiting from its services. The Application reserves the right to amend these terms at any time, and continued use of the Application after any modifications are posted shall constitute explicit acceptance of such modifications.

(2) Definitions

For the purposes of these Terms and Conditions, Privacy Policy, and any other policies of ours, the following terms shall have the meanings set forth below, unless the context requires otherwise. This section helps clarify the concepts and terms used in this agreement to ensure accurate and consistent understanding by all parties. These definitions are binding references for all parties and shall be interpreted in accordance with the legal and regulatory context applicable within the Kingdom of Saudi Arabia. Any references made using singular or plural pronouns shall be directed to the relevant parties as defined below:

Application, Platform, Establishment, We, Us, or Ourrefers to the electronic platform FC by Noha Sindi and Noha Sindi Fashion Establishment, a commercially registered entity in the Kingdom of Saudi Arabia. It is the sole owner and operator of the FC by Noha Sindi Application, providing Customers with access to purchase services and products available, either directly from the Establishment or through registered service providers within the Application.

User, You, Your, or Yours refers to any individual or legal entity who downloads and uses the FC by Noha Sindi Application (hereinafter referred to as the Application) on their mobile device or any other device, in accordance with these Terms and Conditions. It includes Users who browse the Application, register an account, or purchase products and services offered through the Application.

Customer refers to any natural person who has reached the legal age, registers on the Application to benefit from the services or purchase the products available through it, and agrees to comply with all the Terms and Conditions set forth in this Agreement.

Team refers to the team associated with the Application that provides any of the services and/or products offered by the Application to Customers in accordance with the Terms and Conditions of this Agreement.

Service Provider refers to any natural or legal person registered on the Application who provides any of the services offered by the Application (such as hairstyling, beauty services, etc.) to Customers through the Platform, in accordance with the Terms and Conditions of this Agreement.

Services refers to all services provided through the Application, which fall under the categories of available services within the Application, and any other related services offered by the Application or registered Service Providers on the Application.

Products refers to any goods or items offered for sale through the Application, whether provided directly by the Application, through available offers to Customers within the Application, or by registered Service Providers on the Application.

Account refers to the electronic profile created by the User through the Application, containing their personal information, and allowing them to access the services and products offered through the Platform, in accordance with the Privacy Policy and the terms governing the use of the Application.

Payment Methods or Payment Gateways refers to the approved electronic methods for paying for services or products through the Application. This includes our approved payment gateways and payment methods such as (Visa, MasterCard, Mada, Apple Pay, Google Pay), in accordance with the applicable regulations and laws.

Order or Your Order or Service Order or Purchase Order or Booking Orderrefers to the action taken by the Customer within the Application to select a specific service or product and complete the booking or purchase process, including specifying necessary details such as the date, location or place of service provision, and payment method.

Commercial Policy refers to the set of rules and conditions governing the processes of purchase, payment, cancellation, returns, and the guarantee of quality for services provided through the Application, which form an integral part of these Terms and Conditions.

Agreement refers to these Terms and Conditions governing the use of the FC by Noha Sindi Application by Users. This Agreement includes all laws and regulations defining the rights and obligations of the User and the Application owner regarding the use of the Application, as well as any updates or changes that may occur to these Terms. By completing the download and use of the Application, the User acknowledges and agrees to fully comply with this Agreement.

Content refers to all materials and data available through the FC by Noha Sindi Application, including but not limited to: texts, images, graphics, designs, videos, audios, logos, presentations, software, information, and any other form of content provided by the Application or Users, whether it is proprietary content of the Application owner or content created or published by Users.

Review refers to the mechanism available to Customers within the Application to leave their opinions regarding the quality of services provided by the Application or Service Providers, in accordance with the established guidelines that prevent defamation or misconduct.

Law refers to the laws and regulations in force in the Kingdom of Saudi Arabia, to which this Agreement and all transactions conducted through the Application are subject.

(3) Description of Services

• • At FC by Noha Sindi, we provide a range of services specifically designed to enhance your appearance and simplify your life, as we believe that style is a personal experience that each individual can enjoy. Our services include, but are not limited to: (personalized fashion coordination, personal shopping tours and assistance, event outfit planning, wardrobe consultations, wardrobe organization, customized wardrobe design and planning, trend analysis, and specialized workshops on style), and any other services offered through the Application.

• At FC by Noha Sindi, we offer you exceptional services through a team of professional experts in the field of fashion and style. Our Service Providers collaborate with you to ensure the best possible experience, tailored to your personal needs. Accordingly, the Application allows Service Providers to display their services within the Application, enabling Customers to view them and place service requests through the Application.

• We allow the Customer to browse the services available through the Application, whether provided directly by the Application through its team or by Service Providers registered on the Application, and then submit a service request in accordance with our established procedures.

(4) Account

• Account Creation: The FC by Noha Sindi Application allows Users to create personal accounts to access the services provided. The User shall provide accurate and complete information during registration, including their name, email address, phone number, and any other required details. The User acknowledges that they are responsible for updating their account information to ensure its accuracy and correctness at all times.

• Eligibility for Registration: Registration on the Application shall only be permitted for those who have reached the legal age in accordance with the laws of the Kingdom of Saudi Arabia or those who possess the legal capacity to enter into contracts. FC by Noha Sindi reserves the right to refuse any registration request or cancel the account of any User if there is suspicion of providing false information or violating the Terms and Conditions.

• Confidentiality of Account Information: The User shall be bound to bear full responsibility for maintaining the confidentiality of their login details, including the username and password. The User shall be bound to bear responsibility for any activities conducted through their account, whether authorized or unauthorized. The User shall be bound to notify FC by Noha Sindi immediately in the event of any suspected unauthorized use of their account.

• Legitimate Use of the Account: The account shall be used for personal purposes only and shall not be used for any commercial or unlawful purposes. Sharing login details with any third party or allowing others to use the account on behalf of the User shall be prohibited. The User shall not use the account in any manner that may damage the Application, its reputation, or violate any laws or the rights of third parties.

• Inactive Accounts: If the User creates an account and fails to activate it within [30] days from the registration date, FC by Noha Sindi shall have the right to cancel the account automatically without prior notice.

• Inactive Accounts: An account shall be considered inactive if the User has not logged in or used any of the Applications services for a continuous period of [12] months. FC by Noha Sindi shall have the right to suspend or delete inactive accounts at its sole discretion. A notification shall be sent to the User via email or any available communication method before any action is taken regarding the inactive account, with the possibility of reactivation within a specified period according to the Application’s policy. The User may be required to re-register if they wish to use the Application after the inactive account has been cancelled.

• Account Cancellation and Suspension: The User shall have the right to request the cancellation of their account at any time through the account settings within the Application or by contacting customer support. FC by Noha Sindi shall have the right to suspend or cancel any account without prior notice in the following cases:

• Violation of any of the terms and conditions of the Application.

• Provision of false or misleading information during registration or while using the account.

• Any illegal or fraudulent activity conducted through the account.

• Misuse of the services or attempts to manipulate the Application’s systems.

• Data Protection and Privacy: The use of the account shall be subject to the privacy policy adopted by FC by Noha Sindi, which outlines how users personal data is collected, processed, and protected. Users information shall not be shared with any third parties except as required by applicable laws or with the Users consent.

• Revocation of License: FC by Noha Sindi shall have the full right to revoke the license granted to the User to use the account or the Application at any time, at its sole discretion, without the need to provide prior notice or give any reasons. The Application shall not be held liable to the User or any other party for any losses or damages resulting from the revocation of the license or account cancellation.

• In the event of account cancellation due to non-activation, inactivity, breach of the agreement, revocation of the license, or any other reason, the User shall not have the right to recover any data or content associated with the deleted account. FC by Noha Sindi shall not be held liable for any losses that may arise as a result of account cancellation in accordance with this policy.

(5) Usage Policy

• Acceptance of Terms: By using the FC by Noha Sindi Application, the User shall agree to comply with all the terms and conditions set forth in this Agreement. If the User does not agree to any of these terms, the User shall immediately cease using the Application.

• Legal Use: The user shall be bound to use the Application legally. The user shall be bound to use the Application and the services available through it solely for lawful and permitted purposes as defined by FC by Noha Sindi. The user shall ensure seriousness and credibility when utilizing the services provided and shall adhere to the principle of good faith in dealings. The user shall refrain from any attempts to manipulate the Application or deceive any parties interacting with it in any manner.

• Protection of Account and Personal Information: The Customer shall be bound to maintain the confidentiality of their login details and shall not share them with any other person. The Customer shall be bound to notify FC by Noha Sindi immediately in the event of any suspected unauthorized use of their account. The collection and processing of personal data shall be governed by the privacy policy adopted within the application.

• Accuracy and Updating of Information: The Customer shall be bound to enter all required information in the application accurately and honestly, and shall be fully responsible for its accuracy, timeliness, and compliance with applicable laws and regulations. The Customer shall be bound to update this information promptly whenever any changes occur to ensure its continued accuracy.

• Prohibited Activities: The user is prohibited from engaging in any of the following activities:

• Attempting to hack or disrupt the application systems or exploiting any security vulnerabilities.

• Using the application in any way that may cause disturbance or harm to other users or service providers.

• Damaging or disrupting the service or negatively impacting the user experience of other users.

• Providing misleading or fraudulent information, or impersonating another individual.

• Using the application to publish illegal, inappropriate, misleading content, or content that infringes the intellectual property or privacy rights of any third party.

• Any use involving misrepresentation, fraud, unauthorized or fictitious communication, or any action that may harm any party.

• Engaging in any conduct that could damage or harm the reputation of the application, either directly or indirectly.

• Causing any losses or damages to FC by Noha Sindi, including any legal claims that may arise due to misuse.

• Suspension or Restriction of Access: FC by Noha Sindi reserves the right to suspend or revoke the users access to the application at any time, without prior notice, if the user violates the usage policy or for any other reason at the sole discretion of the application. The application shall not be held liable for any damages that may arise due to the suspension or termination of the account or service.

• Reporting Illegal Activities: If the user discovers any illegal activities or practices occurring through the application, they shall be bound to report it immediately to FC by Noha Sindi via the available official channels, to ensure that appropriate actions are taken in a timely manner.

• Reviews and Comments: The User shall ensure that all reviews and comments submitted via the application are truthful and objective, and do not contain any defamatory, abusive, or infringing content relating to the Application, its affiliates, or any third parties. Such reviews must comply with applicable laws and regulations, as well as the review policy established by the Application

• Prohibition of Communication Outside the Application:Customers and service providers are prohibited from conducting any transactions or communication outside the framework specified by the Application. In the event of such conduct, FC by Noha Sindi reserves the right to take appropriate actions, including account cancellation, clearing the electronic wallet, and deducting any outstanding amounts, whether current or future, to ensure full compliance with the Applications policies.

(6) Customer Conditions

• Account Responsibility: The Customer shall be legally eligible to request the services available through the Application. The Customer shall be solely responsible for their account associated with the information provided in the Application and shall bear full responsibility for any unauthorized or unlawful use of their account within the Application.

• Role of the Application in Service Provision: The services offered through the Application shall be provided as follows:

• Services Provided by the In-House Team: Some of our services shall be directly provided to Customers. In such cases, we shall assign our in-house team to deliver the requested services directly to the Customer.

• Services Provided by Service Providers: Certain services in the Application shall be offered by independent Service Providers registered within the Application. By requesting such services, the Customer agrees to receive the services from an independent Service Provider without any direct intervention from FC by Noha Sindi.

• Selection of the Service Provider: The Customer shall be solely responsible for selecting the appropriate Service Provider from the directory available within the Application, without any intervention from FC by Noha Sindi. The Customer also acknowledges that prices may vary among Service Providers based on the rates set by each individual Service Provider.

• Independence of Service Providers: The Customer acknowledges that the Service Providers are not employees of FC by Noha Sindi and that the Application does not exercise any supervisory or regulatory authority over them. Service Providers operate entirely independently, and the role of the Application is limited to facilitating access to Service Providers and organizing service utilization only.

• Service Location: The Customer shall be responsible for selecting the service location and ensuring that it is suitable and safe to maintain the personal safety of the Customer, the team, and the Service Providers. The Application shall bear no responsibility for meeting locations or any consequences that may arise therefrom.

• Maintaining Personal Privacy: The Customer shall take the necessary precautions to maintain their privacy and safety while receiving the service. The Application shall not be responsible for any violations committed by Service Providers concerning the Customer’s privacy or personal life. The services shall be provided under the full supervision of the Customer.

• Respect and Professionalism: The Customer shall conduct themselves with respect and professionalism when interacting with the Service Provider and the Application’s team, refraining from any inappropriate behavior that may affect the relationship between the parties. The Customer shall be responsible for any actions taken while using the Application or receiving the service, including any unlawful or unethical conduct that may cause harm to the Service Provider or any other party.

• Refraining from Direct Contracting Outside the Application:The Customer shall be bound to refrain from entering into any agreements or contracts with Service Providers outside the scope of the Application. In the event of a violation, the Application shall have the right to take appropriate measures, including account suspension and termination of services provided to the Customer.

• Legal Use of Services: The Customer shall be bound to use the services provided through the Application in a legal manner and shall not exploit them for any activities that violate applicable laws and regulations. The Customer shall also be bound to comply with all terms set forth in this agreement and any relevant laws.

• Account Suspension in Case of Violation: The Application shall reserve the right to suspend or cancel the Customers account at any time if it is found that the Customer has violated any of the terms and conditions outlined in this document, without the need for prior notice.

• Disclaimer of Liability: The Customer acknowledges and agrees to release the Application from any liability arising from the provision of services, including any personal or professional actions taken by the Service Provider during the execution of the service.

(7) Service Providers Conditions

• Qualifications and Licenses: The Service Provider must be academically and professionally qualified in the field in which they provide services through the application, and must hold the necessary licenses to practice the profession in accordance with the applicable regulations. The Service Provider shall be bound to provide documents proving their qualifications and required licenses, and shall bear full legal responsibility in case of any inaccuracies, invalidity, or expiration of such documents.

• Registration and Account Use: The registration of a service provider account and the provision of services to customers through the application are subject to the following terms and conditions:

• The registration of the service provider with us is based on personal consideration, and therefore, they are not allowed to transfer or share their account with others.

• The application reserves the right to verify the accuracy of the service provider’s information before approving their registration and may suspend or terminate the account if it is proven that the service provider lacks sufficient expertise or engages in prohibited practices.

• The service provider is prohibited from registering more than one account, and if discovered, the application has the right to suspend or delete the violating accounts without prior notice.

• The service provider is fully responsible for any unauthorized or illegal use of their account and will bear the consequences thereof.

• Pricing and Financial Obligation: The service provider is committed to clearly disclosing the prices of services through the application and must apply the stated prices without any unjustified increases when dealing with customers. The service provider is not allowed to request any additional amounts from the customer outside the scope of the agreement made through the application.

• Quality of Services and Customer Interaction:The service provider shall commit to the highest standards of quality and professionalism in delivering services and interacting with customers as follows:

• The service provider shall undertake to deliver services according to the highest standards of quality and professionalism, in line with the description advertised through the application and the customers needs.

• Services shall be provided within the agreed-upon timeframe with the customer, and delays shall only occur due to force majeure.

• The service provider shall refrain from using any materials or tools that may cause harm to the customer and shall be fully responsible for any damage arising from this.

• The service provider shall be responsible for performing the work with efficiency and precision, taking the necessary care to ensure customer satisfaction.

• The service provider shall treat customers with respect and shall refrain from any inappropriate conduct or offensive language.

• Privacy and Confidentiality of Information:The service provider shall be bound to respect the privacy of the customer and the place of service provision as follows:

• The service provider shall be bound to refrain from disclosing any personal information about the customer or using it for any unlawful purposes or in violation of the applications privacy policy.

• The service provider shall be bound to refrain from taking photographs of the customer or recording any visual or audio materials related to the customer without prior written consent, and from publishing any such materials through any means without the explicit consent of the customer.

• The service provider shall be bound to refrain from using a mobile phone or any other recording device during service provision, except in cases deemed necessary and acceptable by the customer.

• Legal Independence of Service Providers: The service provider shall acknowledge that their work is entirely independent from the application, that they are not an employee of the application, and that the application has no supervisory or regulatory authority over them. The application shall not be held liable for any legal or contractual responsibility for any actions or conduct performed by the service provider during the provision of services.

• Additional Obligations and Guarantees of Performance:The service provider shall be bound to all obligations and guarantees necessary for the professional execution of the service for the customer, including but not limited to the following:

• The service provider shall be bound not to cancel any agreed-upon services with the customer without a valid reason. If unable to perform the service, the service provider must notify the customer in advance.

• The service provider shall be bound to ensure that all services provided comply with applicable laws and regulations and do not harm the customer in any way.

• The service provider shall be fully responsible for any damages incurred by the customer as a result of the service providers negligence or failure to perform during the execution of the service.

• The service provider shall be bound not to attempt to contact customers outside the scope of the application for any unauthorized personal or business purposes.

• Violation Procedures and Penalties: The application shall have the right to suspend or terminate the service providers account in the event of any violation of these terms without prior notice. In the event that the service provider commits any violation of the customers or the applications rights, we shall be entitled to take the necessary legal actions to protect the rights of the affected parties.

(8) Booking Policy

• Service Request: The FC by Noha Sindi application allows customers to book services provided through the application or by service providers registered within the application.

• Booking Procedures and Steps: Booking any of the services provided through the app is subject to the following rules and steps:

• The customer shall be required to register in the app and create a personal account, which shall be activated by the app before being permitted to use the services.

• After account activation, the customer may browse the available fashion and styling services, which include services offered via the app, such as: (clothing selection and coordination, wardrobe recycling and organization, adding organizational elements like hangers or storage drawers, designing celebrity-inspired looks, and any other services available through the app).

• The customer may select the appropriate service provider through the app based on the reviews and the announced prices.

• Once the customer selects the desired service, a detailed description of the service shall be displayed, including the nature of the service and its specific requirements. The customer shall be required to enter all required information accurately to ensure optimal service delivery.

• After that, the customer shall be redirected to the payment page, where they will specify the booking details, which include: (service execution time and the location where the service will be provided).

• Confirmation and Management of Bookings: The confirmation and management of bookings shall be subject to the following rules:

• A booking constitutes an official confirmation of the service request, and the customer must verify the booking details before finalizing it.

• The booking shall be considered confirmed once the customer receives the confirmation notification via the app.

• The app and/or service provider shall provide the service according to the specifications and the scheduled time, and the customer is required to attend the appointment and comply with the service terms.

• The customer shall adhere to the scheduled appointment and arrive at the specified time.

• The service provider shall execute the service according to the agreed-upon specifications and shall not cancel the booking except in accordance with the cancellation policy.

• The customer has the right to manage their bookings through the app, including rescheduling or canceling, in accordance with the approved cancellation policy.

• Modifying the booking: In the event the customer wishes to modify the booking details, this shall be in accordance with the rescheduling provisions outlined in our approved cancellation policy.

• Failure to Attend: If the Customer fails to attend at the scheduled time without prior notice, the Service Provider shall be entitled to consider the service as canceled, and the Customer shall be liable to pay any applicable fees in accordance with the Cancellation Policy.

• Breach of Reservation: In the event that the Service Provider fails to attend or perform the service as per the reservation, the Customer shall be entitled to file a complaint, and appropriate action shall be taken in accordance with the application’s policies.

• The application shall not be held responsible for any reservations or agreements made outside the platform. Customers and Service Providers shall be bound to adhere to the approved booking system through the application.

(9) Cancellation Policy

• Cancellation by the Customer: The customer may cancel the reservation under the following circumstances:

• The customer may cancel or reschedule the reservation free of charge if done at least 48 hours before the scheduled service time.

• If the cancellation or rescheduling occurs between 48 hours and 3 hours before the scheduled time, 50% of the service fee will be deducted.

• If the cancellation occurs less than 3 hours before the scheduled time, 100% of the service fee will be deducted, and the customer will not be eligible for any refund.

• The customer shall be bound to submit the cancellation or rescheduling request through the application to ensure the proper organization of operations and to avoid causing harm to the application or service providers.

• Cancellation of Reservation by the Service Provider:The cancellation of a reservation by the service provider is subject to the following provisions:

• The service provider shall be bound to uphold their obligations and shall cancel reservations only in cases of extreme necessity or force majeure, with immediate notification to the customer via the application (provided that the justification is acceptable to the application).

• If the service provider repeatedly cancels reservations or cancels without an acceptable justification, the application reserves the right to take appropriate actions, which may include suspending or deactivating their account.

• If the cancellation is made by the service provider, the customer shall be entitled to a full refund of any amounts paid, if any, or to reschedule the service without any additional charges (if the customer accepts the rescheduling).

• Waiting Time: The customer shall be bound to the scheduled service time, and to ensure better service delivery, the waiting time at the service location is as follows:

• The customer shall be bound to arrive at the scheduled time, and shall allow the team or service provider to wait for up to 45 minutes maximum after the scheduled time.

• If the customer is delayed for more than 45 minutes without prior notice, the team or service provider shall be entitled to leave and cancel the reservation, considering it a late cancellation, which shall result in a 100% charge of the service fee.

• If the team or service provider is delayed beyond the scheduled time without prior notice, the customer shall be entitled to cancel the reservation without any charges.

• Violation of the Cancellation Policy:Customers and service providers shall be bound not to agree to cancel outside the application or to circumvent the terms mentioned above. The application shall have the right to suspend or cancel the account of any user found to have violated or abused the cancellation policy, including repeated cancellations without acceptable justification.

(10) Product Delivery Policy

• Product Delivery Mechanism: The application does not provide separate shipping or delivery services for purchased products. Products are delivered directly to the customer by the team or service provider during the execution of the service agreed upon through the application.

• Product Receipt Details: When a customer purchases a product through the application, product receipt will be coordinated with the service execution appointment. The relevant service team will deliver the product to the customer at the pre-designated location. The customer cannot request independent delivery of the product or through a third party, as it will only be delivered as part of the service provision.

• No Shipping Costs: Due to the approved product delivery method, the customer will not incur any additional shipping costs, as products are delivered without shipping fees as part of the service.

• Responsibility for Receipt: The customer is responsible for receiving the product during the execution of the service. If the product is not received at the scheduled time, the application will not be responsible for any subsequent claims related to non-receipt.

• In case of any inquiries or issues related to product delivery, the customer can contact customer service through the application.

(11) Return Policy

• Product Review and Receipt: The customer has the right to inspect the product immediately upon receiving it from the team or service provider during the service execution. The product may be returned immediately before the team or service provider leaves, provided it is unused, in its original condition, with all accessories and original packaging.

• Return After Receipt: After the team or service provider leaves, the customer may return products eligible for return within 7 days from the date of receipt, in accordance with the terms and conditions of the Saudi Electronic Commerce Law and its executive regulations. The product must be in its original condition, unused, undamaged, and accompanied by the original invoice and any accessories that came with it.

• Non-returnable Products: Products that have been used or damaged after receipt cannot be returned. Products classified as personalized services designed specifically for the customer or products that cannot be resold for health or hygiene reasons are non-returnable, except in the case of a verified manufacturing defect.

• Return Request Process: If the customer wishes to return a product after receipt, a return request must be submitted via the application within the specified period. The request will be reviewed, and the eligibility of the product for return will be verified. The customer will then be informed of the necessary steps to complete the return process.

• The application reserves the right to reject a return request if the above-mentioned conditions are not met.

• The application has the right to amend the return policy in accordance with the requirements of the applicable laws and regulations in the Kingdom of Saudi Arabia.

(12) Pricing Policy

• Pricing Mechanism: The prices for services and products in the FC by Noha Sindi application are based on several factors, and they are determined as follows:

• Hourly Services: The cost of the service is calculated based on the number of hours required.

• Services with Minimum Hour Requirements: A fixed price is determined for services that require a minimum amount of time.

• Additional Hours: If the customer exceeds the agreed-upon service time, additional charges will be applied for each extra hour, in accordance with the price announced in the application.

• Product Prices: The prices of products available in the application are determined according to the published price quotes, and the price includes all applicable costs at the time of purchase.

• Price Transparency: All prices announced in the application are final and inclusive, with no hidden fees. Pricing details are clearly displayed before completing the booking or purchase process, ensuring that the customer agrees to the price before confirming the order. The application reserves the right to modify prices in accordance with market conditions, promotional offers, or updates to the application’s policy.

• Offers and Discounts: The application may offer limited-time promotions and discounts, which will be announced within the app or through official channels. Any changes to prices or offers will not affect orders that have already been confirmed. Specific terms and conditions apply to offers and discounts, and the application reserves the right to modify or terminate them at any time.

• Price Adjustments: The application reserves the right to modify prices at any time without prior notice, with the new prices applying only to unconfirmed orders. In the event of a price change after order confirmation, no additional charges will be imposed on the customer.

(13) Payment Policy

• Approved Payment Methods: Payments in the FC by Noha Sindi application are made through secure electronic payment gateways contracted by the application. The application supports the following payment methods:

• Credit cards and debit cards (Visa, MasterCard, Mada).

• Electronic wallets such as Apple Pay and Google Pay.

• Payment Process: The payment process is subject to the following regulations:

• After the customer selects the service or product, they will be directed to the electronic payment gateway to complete the transaction.

• Upon successful payment, the customer will receive a transaction confirmation notification via email or app notifications.

• If the payment confirmation is not received, the customer may contact customer service to verify the transaction status.

• In case of a payment failure, the customer can retry using another payment method or contact customer service to resolve the issue.

• Security and Financial Data Protection Policy: All payment data is encrypted according to the highest security standards to ensure the protection of the customers financial information. The application does not retain any sensitive payment card data, as all transactions are processed through approved payment gateways.

• Refund Process: Refunds of paid amounts are subject to the applications cancellation, return, and refund policies, and the amount will be refunded to the customer in accordance with the specified terms.

• Obligations and Responsibilities: The customer is responsible for entering accurate payment details to ensure the transactions success. The application is not liable for any errors resulting from incorrect data entry or transactions rejected by the bank or payment service provider.

(14) Refund Policy

This policy outlines how requests for refunds of amounts paid by the customer will be handled in the event of service cancellation or product return, in accordance with the specified criteria.

• Refund of Payments in Case of Service Cancellation or Product Return:

• Service Cancellation: If the service is canceled by the customer according to the approved cancellation policy, the paid amount will be refunded in full or partially, depending on the applicable cancellation policy.

• Product Return: If the product is returned according to the approved return policy, the paid amount will be refunded in full or partially, based on the determination of FC by Noha Sindi, considering the condition of the product and its compliance with the return terms.

• Refund Procedures:

• Method: The refunded amounts will be returned via the same payment method used by the customer at the time of payment.

• Duration: The refund request will be processed within a period not exceeding 15 business days from the date of approval for the refund.

• Partial Refund: In the case of partial return of the service or product, the refund amount will be determined based on the proportion of the service or product that was returned or canceled.

• Cases Where Refunds Will Not Be Issued:

• Delay in Notification: If the customer fails to notify the application about the intention to cancel or return within the time frame specified in the cancellation or return policy.

• Non-returnable Products or Services: If the products have been opened, used, or damaged after receipt, or if the service has been fully completed.

• Excluded Products or Services: Any products or services that are restricted from return or refund based on promotional offers or special discounts.

• Deduction of Administrative Fees or Charges: In some cases, administrative fees or transaction costs may be deducted from the refunded amount, in accordance with the policy of the approved payment gateway. The customer will be notified of any applicable fees, if applied.

• Customers Responsibility: The Customer shall be bound to ensure the accuracy of the information provided in the refund request, and the product must be in its original condition when requesting a return. The Customer shall be bound to ensure the proper follow-up of the refund procedures and to comply with all instructions provided by the application.

• Refund Inquiries or Issues: In case of any inquiries or issues related to refunds, the customer may contact the customer support team through the available contact methods in the application for assistance.

(15) Fees and Transfer Policy

This policy outlines the fees associated with the use of the application by service providers, as well as the procedures related to transferring their financial dues.

• Service Providers Use of the Application Fees:

• FC by Noha Sindi application markets the services of registered service providers with the goal of offering these services to customers using the app.

• In return for this marketing and promotion, a percentage of the amount paid by the customer is deducted before being transferred to the service provider.

• The percentage deducted from the amount paid is determined according to the app’s internal policies and is available for review by service providers upon registration in the app.

• Service Provider Dues Transfer Duration:

• Service providers dues are transferred within two working weeks from the date the payment is received from the customer.

• The application verifies the proper completion of the service and ensures the order has not been canceled before proceeding with the transfer of dues.

• If the order is canceled or if the service is not completed according to the standards set by the application, the transfer of dues will be delayed or canceled, depending on the orders status.

• Terms and Conditions for Dues Transfer:

• The service provider must complete the service on time and ensure it is successfully carried out according to the requirements and conditions set forth in the agreement between the customer and the service provider.

• Payments are transferred through the available payment methods provided by the application (such as bank transfer or electronic payment gateways).

• If there are any objections or issues related to the payments, the service provider must contact the customer support team for assistance and resolution of the issue.

• Legal Responsibilities of the Service Provider: The service provider shall bear full responsibility for delivering the service in a professional manner and in compliance with the applications standards. The service provider must ensure that the service is provided according to the required specifications, and in the event of any violations or failures in service delivery, the service provider shall be ineligible to receive the dues.

• Under this policy, service providers agree to the fees deducted from the amounts paid and the terms related to the transfer of financial dues through the FC by Noha Sindi application.

(16) Complaints policy

• Right to Submit Complaints: Users and customers shall have the right to submit complaints concerning any matter related to the use of the application or the services provided through it. This policy is intended to ensure that complaints are handled in a fair and effective manner, and to facilitate the continuous enhancement of services.

• Complaint Submission Procedure: Users may submit complaints through the following methods:

• By sending an email via our official communication channels.

• Through the complaint form available on the application.

• By contacting customer support.

• Complaint Content: The complaint must include the following information:

• The name of the user or customer.

• Account details or the service provided.

• A detailed description of the issue or the reason for the complaint.

• Any supporting documents or images, if available.

• Complaint Handling: Upon submission of the complaint, the support team will review and respond as soon as possible, typically within 7 business days. If the complaint requires further investigation, the processing may take longer, and the customer will be kept informed about the progress of the complaint.

• Response to the Complaint: The client will be contacted through the means specified in the complaint (email, phone, etc.) to inform them of the outcome of the investigation and the decision taken. In the event the complaint is rejected, the reasons will be explained, and a detailed response will be provided.

• Complaint Resolutions: In the event the complaint is found to be justified, the application shall take the appropriate measures, which may include:

• Modifying the service or providing an alternative service.

• Improving the provided service.

• Issuing an apology.

• Confidentiality and Privacy: All complaints shall be handled with the utmost confidentiality. Any information collected during the complaint process shall be used solely for the purpose of resolving the complaint and ensuring service improvement.

• Investigation of Repeated Complaints: In the event of repeated complaints from the same user or service, the application team shall conduct a thorough investigation to identify the root causes and take necessary measures to prevent the recurrence of the issue.

• Our Commitment to Service Improvement:Complaints are seen as an opportunity to enhance the services of the application. We are committed to taking all complaints seriously and working to resolve them fairly and promptly, as well as taking preventive measures to ensure that future issues do not recur.

(17) Content Policy

This policy defines the standards for content usage within the FC by Noha Sindi application, including the responsibilities regarding user and service provider content, as well as how content uploaded or published through the application should be managed.

• Published Content: Users and service providers shall bear full responsibility for any content they publish or upload through the application. This includes all text, images, videos, comments, reviews, and advertisements shared.

• Prohibited Content: The publication or uploading of any content that includes: (materials that violate laws or infringe on the legal rights of others, content that includes defamation, threats, or harassment, materials promoting violence or hatred, or content containing inappropriate or aggressive language) or any other content that is illegal or violates the terms of this agreement is prohibited.

• Procedures Followed: The application reserves the right to modify or remove any content that violates this policy without prior notice. If a violation of this policy is detected, internal actions may be taken, including the suspension or termination of accounts.

• Obligations of Users and Service Providers:All users and service providers must use content in a manner that respects the rights of others. In case illegal or non-compliant content is discovered, the application must be notified immediately.

• Rights Granted to the Application: By publishing or uploading any content to the application, the user or service provider agrees to grant the application a license to use this content within the application for marketing or commercial purposes.

• Modification or Removal of Content: The application has the right to modify or remove any content that violates this policy. This does not exempt the user or service provider from legal liability for damages resulting from non-compliant content.

(18) Prohibitions Policy

The Prohibitions Policy aims to define the behaviors and practices prohibited by the application to ensure a safe and fair environment for all users. Through this policy, we ensure that all users adhere to the ethical and professional rules and standards when using the application and its related services.

• General Prohibitions:

• Use of the Application for Illegal Purposes: The use of the application for any unlawful activity or in violation of the applicable local or international laws in the Kingdom of Saudi Arabia is prohibited.

• Manipulation of Systems or Data: Any attempt to gain unauthorized access to the applications internal systems, modify data, or hack user accounts is strictly prohibited.

• Defamation or Abuse: The publishing or sharing of content that includes threats, degradation, or defamation of others, whether users, service providers, or the application itself, is prohibited.

• Fraud and Forgery: Users are prohibited from providing false or inaccurate information, either during registration, while using the service, or when interacting with service providers.

• Prohibitions Related to User Content:

• Posting Offensive Content: It is prohibited to post any content that contains racist or incitement materials, promotes hate or violence, or any illegal behavior.

• Intellectual Property Rights: It is prohibited to post any content that infringes intellectual property rights, including copyrights, trademarks, or any other proprietary rights.

• Defamation in Reviews: It is prohibited to write false reviews or comments aimed at defaming or manipulating the reviews of services provided by service providers.

• Prohibitions Related to Accounts and Interaction with Service Providers:

• Communication Outside the Application: Customers and service providers are prohibited from communicating outside the system within the application, whether through text messages, phone calls, or any other means, for the purpose of completing services or manipulating financial transactions.

• Use of Fake Accounts: The use of fake accounts, impersonating another user, or providing false information to obtain a service or benefit that is not deserved is prohibited.

• Harassment or Abuse: Any form of harassment, verbal or physical abuse, or any inappropriate behavior when interacting with service providers or other users is prohibited.

• Prohibitions Related to Services and Products:

• Exploitation of Services or Products for Commercial Purposes: The use of services or products obtained through the application for any commercial purpose, or the illegal sale or distribution of them, is prohibited.

• Manipulation or Fraud in Payment: Manipulating or defrauding the financial system, or using illegal or unauthorized payment methods for purchasing or paying, is prohibited.

• Prohibitions Related to Security and Maintenance of the Application:

• Harming the Application: Any attempt to affect the application’s software or programs through malicious software, viruses, or any form of cyberattack is prohibited.

• Interfering with Service Delivery: Interfering with or influencing the service delivery process through the application, or attempting to alter the order of services or manipulate payment or transaction processes, is prohibited.

• Prohibitions Related to Privacy: The collection or use of personal data of users or service providers without their explicit consent, or the publication of any private information without the owners approval, is prohibited.

• Legal Consequences: In the event of any violation of these prohibitions, the application reserves the right to take appropriate actions, including:

• Suspending or terminating the offending users account.

• Imposing fines or fees on the offending user.

• Taking legal action against violators in accordance with local laws.

(19) Reviews Policy

The Reviews Policy aims to ensure that the reviews submitted by users regarding services or products through the application are truthful, fair, and transparent. It also seeks to protect users rights and ensure that reviews serve as an effective tool for improving the services provided through the application.

• Purpose of Reviews: The Reviews Policy allows users to evaluate the services provided by service providers through the application. The reviews are intended to provide constructive feedback that helps service providers improve their performance and the quality of the services offered. Reviews guide new users and help them make informed decisions about the available services and products.

• Review Criteria:

• Credibility: Reviews shall reflect a genuine and accurate experience, and must not be based on misleading information or fabricated experiences.

• Respect: Reviews shall be respectful, and shall not contain any offensive or derogatory language directed at service providers, the application, or any other party.

• Transparency: The review shall be clear and explicit regarding the aspects being reviewed, such as the quality of the service, the level of professionalism, and the time spent.

• Conditions for Publishing Reviews:

• Honesty: Users are required to provide honest reviews that reflect their actual experience with the service or product. Reviews aimed at unfairly affecting the reputation of the service are prohibited. All reviews should be honest and reflect the users actual experience.

• Constructive Comments: Reviews are encouraged to include constructive feedback or comments that can benefit service providers or other users.

• Avoiding Abusive Reviews: Reviews containing offensive language, defamation, or derogatory remarks about any person or entity are prohibited.

• Prohibition of Personal Data and Links: Posting personal data through reviews, as well as links, advertisements, or any materials unrelated to the services, is prohibited.

• Compliance with Laws: Reviews must comply with the laws in force in the Kingdom of Saudi Arabia and must not contain content that violates these laws, such as racism or incitement to hatred.

• Modification of Reviews: Users may modify their review if they have made an error or wish to add new details after submitting the initial review. However, once the review has been published by the application, the user cannot change it except within the framework of modifications allowed by the policy.

• Responsibility for Reviews: The user shall bear full responsibility for the reviews they submit via the application and must be prepared to face legal consequences if it is found that the review is fraudulent or offensive. If the application receives complaints regarding inaccurate or offensive reviews, the application reserves the right to investigate and take necessary actions, including deleting reviews or suspending the involved accounts.

• Actions Taken by the Application in Case of Violation:In the event of any violation of the Reviews Policy, the application reserves the right to remove the violating reviews, suspend the users account, or take any legal action against the violating user. It may also require the removal of reviews that contain content that contradicts the applications policy or applicable laws.

• Reviews and Overall Experience: The reviews provided by customers help the application improve the overall user experience, and these reviews will be considered in enhancing the quality of services and products.

• Interaction with Reviews: Service providers may respond to the reviews posted on the services they have provided, provided that the responses are respectful and non-offensive. The application encourages service providers to respond to reviews positively and use them to improve their services.

(20) Third-Party Policy

The Third-Party Policy establishes the standards and regulations governing the applications interactions with external parties, including service providers, business partners, and technology providers. This policy aims to ensure transparency and protect users rights and privacy when engaging with third parties.

• Collaboration with Third Parties: The application shall be entitled to collaborate with third parties to provide additional services or products to users through the application. Such interactions shall be conducted within the framework of the applications commitments toward its users.

• Collection and Use of Data with Third Parties: Users may be required to provide certain information to facilitate transactions through the application, such as payment details, delivery information, or data related to services provided by third parties. The application shall be bound to maintain the confidentiality of users personal information and shall not disclose or sell such information to third parties except in the cases specified in the Privacy Policy. If a user has any inquiries regarding how their data is used by third parties, they shall refer to the applications Privacy Policy.

• Third-Party Responsibility: Third parties shall be fully responsible for the services or products they provide through the application. The application shall not be held liable for any acts or omissions of third parties in delivering their services or products. All legal responsibilities between third parties and users shall be determined in accordance with the contracts or agreements concluded with such parties.

• Third-Party Links: The application may contain links to third-party websites or platforms, provided to users for informational purposes or to access certain services. The application shall not be held responsible for the content or privacy policies of such third-party websites or applications. Users are advised to review the privacy policies and terms of use of these third parties before engaging with them.

• Third-Party Payment Services: Payments shall be processed through electronic payment gateways operated by third parties, such as Amazon, PayTabs, PayFort, and others. The application shall not be held responsible for any issues that may arise during the payment processing by these entities. The user shall be responsible for verifying the security of the payment gateways they engage with, in accordance with the procedures established by such third parties.

• Third-Party Obligations: Third parties shall be bound to provide services in accordance with the standards set by the application and any applicable legal standards related to quality and safety. Third parties shall respect the intellectual property rights of the content available through the application and shall refrain from engaging in any practices that violate applicable laws and regulations.

• Third-Party Terms: Users may be required to accept additional terms and conditions when interacting with third parties through the application, such as when using payment services. The application shall not be responsible for ensuring the users acceptance of such terms or the terms of third parties. It shall be the users responsibility to review and agree to these terms before using such services.

• Changes in Third Parties: The application reserves the right to change or modify its relationships with third parties as deemed necessary to meet the needs of the application and users, which may require adjustments to the services or products provided.

• Termination or Suspension of Cooperation with Third Parties:The application reserves the right to terminate or suspend cooperation with any third party at any time if it is determined that the third party does not comply with the application’s policies or causes harm to the application or its users. In such cases, users will be notified of any changes affecting third-party services provided through the application.

• Disputes with Third Parties: In the event of any dispute between the user and any third party, such dispute shall be resolved directly between the concerned parties (the user and the third party). The application shall bear no legal responsibility for any dispute or claim arising between users and third parties.

(21) Intellectual Property Rights

This Intellectual Property Rights Policy defines the provisions related to the protection of intellectual property rights of the content available on the application. The purpose of this policy is to ensure the respect for the rights of creators and original content, as well as to safeguard the rights of users and service providers in accordance with applicable laws.

• Intellectual Property Rights of the Application:

• Content Rights: All rights related to the content displayed through the application, including texts, images, designs, graphics, software, videos, and logos, are owned by the application or licensed to it by third parties. Users are not permitted to copy, distribute, modify, or use any part of the content available on the application without prior written permission.

• Trademarks: All trademarks and logos associated with the application are the exclusive property of the application and may not be used in any form without official permission from the management.

• Intellectual Property Rights of User-Submitted Content:

• User-Owned Rights: The user retains all intellectual property rights over the content they upload or post through the application (such as reviews, comments, images, etc.), provided they comply with the legal rights applicable to such content.

• License for Use: By posting or uploading content to the application, the user grants the application a non-exclusive, global, perpetual, and transferable license to use this content, including (but not limited to) displaying, distributing, and modifying it within the framework of the application, whether on the application itself or any related platforms or media associated with the application.

• User’s Legal Obligation: The user undertakes not to post or upload any content that infringes the intellectual property rights of third parties or violates the applicable laws. The user is fully responsible for the content they provide.

• Unauthorized Use of Content:

• Intellectual Property Infringement: If the app discovers that any content posted on the app infringes the intellectual property rights of third parties, appropriate actions will be taken in accordance with applicable laws. These actions may include removing the infringing content, suspending the account, or taking legal action against the violating user.

• Complaint Procedures: If you believe that your intellectual property rights have been violated by content posted on the app, you can file an official complaint through the apps support channels. The app will investigate the complaint and take appropriate action.

• Responsibility for Content Provided by Third Parties:

• Service Provider Content: If there is content provided by third parties (such as service providers), these parties ensure that they have all legal rights to use and distribute this content through the app. Service providers are responsible for their own content, including images, videos, or any other materials published through their accounts.

• App Disclaimer: The app does not assume any responsibility for third-party content posted or provided through the app, but it collaborates with the involved parties in case of any disputes regarding intellectual property rights.

• Users and service providers must respect all intellectual property rights of third parties and comply with all terms related to the use of content provided by these parties.

(22) Licensing

This Licensing Policy aims to regulate and clarify how the necessary licenses for using the content and services available on the FC by Noha Sindi app are granted and provided. It also defines the rights and obligations related to granting licenses to users and service providers.

• App and Software Rights: All components of the app, including software, source code, designs, user interfaces, and technologies used in operating the app, are the exclusive property of the app or are licensed to it. Any attempt to access the app’s source code or any part of its software—whether through reverse engineering or any other means—is strictly prohibited.

• Prohibition of Reverse Engineering: Users, service providers, or any third parties are strictly prohibited from conducting any reverse engineering of the app, its software, or its code. This includes any attempt to decrypt, modify, extract the source code, or redesign any components of the app. It also extends to attempts to analyze, simulate, copy, or extract any information related to the app’s functionality or software structure.

• License Granted to Users: Upon using the app, users are granted a limited, non-exclusive license to use the content and services provided through the app strictly for personal and legal purposes. Users shall not copy, modify, distribute, display, or use the content available on the app in any manner other than as stated in this policy or as permitted by the app.

• License for Service Providers: Service providers are granted a limited, non-exclusive license to use the application’s platform for the purpose of offering and delivering their services to registered users. Service providers shall be bound to comply with the terms set forth in this policy and any agreements signed with the application.

• Restrictions on Content Usage: Users and service providers shall not use the content available in the application in any unlawful manner or in a way that may infringe upon the intellectual property rights of the application or any third parties.

• Non-Commercial Use: Customers are granted the right to use the application and its components solely for personal and non-commercial purposes. Any use of the application beyond this scope shall be considered a violation of the applications rights. Customers shall not download, copy, distribute, publish, or resell any content, software, or any part of the application for commercial purposes without obtaining prior written consent from the application.

• Commercial Use Restrictions: Any entity or individual wishing to use the application or any part thereof for commercial purposes shall obtain prior written authorization from the application. Commercial use includes any activity aimed at generating profit or conducting business, such as using the application to provide commercial services or display commercial products. Engaging in any commercial use without the required authorization shall constitute a violation of rights and may expose the violator to legal liability. If the application approves a commercial use license, such use shall be strictly limited to the terms set forth in the agreement with the application. Commercial entities shall be bound to the specified conditions and shall not exploit the application or its content in unlawful or unauthorized ways.

• Restrictions on Content Modification:Customers and service providers shall not modify, alter, disassemble, reproduce, or distribute any content or service provided through the application, except within the permitted limits outlined in this policy or as allowed under applicable laws.

• Right to Suspend or Terminate: The application shall have the right to suspend or terminate any license granted to customers or service providers in the event of any violation of the terms set forth in this policy or in the event of an infringement of intellectual property rights. If the license is suspended or terminated, the customer or service provider shall immediately cease using the application or any of its content.

• License to Provide Services: If the customer or service provider offers services through the application, they shall receive a specific license to use the applications platforms in accordance with the purposes authorized in this policy. Service providers shall be bound by the standards and conditions set by the application regarding the services they provide through the application.

• Third-Party Rights: If any content is provided through the application by third parties, the third party shall be bound to provide all necessary licenses that allow the use of this content by the application, users, and service providers.

• Disclaimer of Responsibility: The application shall not be held responsible for any unauthorized use of the content or services provided through the application by any user or third party.

• Modifications to the Application: It is strictly prohibited to modify, manipulate, or update the application or any part thereof without the prior written consent of the application. Any attempt to modify or exploit the application for unauthorized purposes may subject the user to legal liability.

(23) Legal Liability

• Use of the Application and Services: The Customer or Service Provider acknowledges that by using the application and the services provided through it, they do so at their own risk. The application shall not be held liable for any direct or indirect damages resulting from the use of the application or the services provided through it.

• Accuracy of Information: While efforts are made to ensure the accuracy of the information and data within the application, the application shall not be held legally responsible for any errors or omissions in the information displayed. Users are expected to verify the accuracy of such information before making any decisions based on it.

• Services Provided by Third Parties: The Customer agrees that any services provided by authorized Service Providers through the application are entirely their responsibility. The application shall not be held liable for the actions of the Service Providers or any errors or damages that occur as a result of their services.

• Illegal Activities: The user assumes full responsibility for any illegal use of the application or the services provided through it. In case of any violation of rights or applicable laws, the application reserves the right to take appropriate legal actions against the user.

• Disclaimer of Damages: The application shall not be held responsible for any material or immaterial damages that may occur to the Customer or any other party as a result of using the application or the services provided through it, including but not limited to damages caused by: (data loss, service interruptions, damages resulting from the application or use of specific tools or technologies).

• Limitation of Liability: In all cases, the application’s legal liability is limited to compensating the Customer for the amount paid for the service provided, and this liability shall not exceed the amount paid by the Customer.

(24) Disclaimer of Liability

• Information Is Not Legal or Professional Advice:All information available through the application or related services is for informational or guidance purposes only. The application is not responsible for providing legal or professional advice. Users are always advised to consult qualified professionals before making any important decisions based on the information provided through the application.

• Change or Discontinuation of Services: The application reserves the right to modify or discontinue any of its services or features without prior notice. The application shall not be held responsible for any damages that may result from the disruption or discontinuation of any of the application’s services or functions.

• External Links: The application may contain links to external websites or content from third parties. However, the application does not guarantee the accuracy or content of these websites. The application disclaims any responsibility for any damages or losses that may occur as a result of using any links or content that leads to third-party websites or services.

• Malicious Software: While the application makes efforts to protect user data and provide a secure environment, it cannot guarantee that the service will be free from viruses or malicious software. Therefore, the user assumes full responsibility for any damages or losses resulting from the presence of viruses or cyberattacks that may affect their device while using the application.

• Indirect Damages: The application shall not be held liable for any indirect or consequential damages that may arise from the use of the application, including but not limited to loss of revenue, profits, or any business or financial losses.

• Limitation of Legal Liability: The legal liability of the application, in the event of any breach of the terms and conditions of use, shall be limited to compensating the user only for the amount paid for the relevant service and shall not exceed this amount.

(25) Communications and Notifications

• Types of Communications and Notifications:

• Application Notifications: The application will send notifications to users regarding activities related to their accounts, such as order confirmations, updates on services, changes in the terms of use, price adjustments, or any other important events related to using the application. These notifications may be sent via email, text messages, or in-app notifications.

• Marketing and Promotional Notifications: The application may send marketing notifications or special promotional offers to users regarding new services and products offered through the application. Users can choose to subscribe or unsubscribe to these notifications at any time.

• Service Provider Notifications: Users may receive notifications from service providers regarding schedules or changes in the agreed service, including booking confirmations, notifications of time or location changes, and any details related to the requested service.

• Communication Methods:

• Email: Email is one of the primary means of communication with users regarding important notifications such as booking confirmations, service updates, and account alerts. Users should ensure the accuracy of the email address registered in the application.

• Short Message Service (SMS): Text messages are sent to users to confirm orders, emergency alerts, or urgent changes that may affect the provided service. Users should ensure the accuracy of the mobile phone number registered in the application.

• In-App Notifications: The application provides in-app notifications to update users on activities related to their accounts, including updates on orders, new messages from service providers, or any other notifications related to using the application.

• Registration and Consent for Notifications:By using the application, the user agrees to receive all notifications and communications related to their account and services provided through the application. The user commits to providing accurate and up-to-date contact information to enable the application to communicate with them effectively.

• Unsubscribing from Marketing Notifications:If the user does not wish to receive marketing notifications or promotional offers, they can unsubscribe from these notifications through their account settings in the application or via the Unsubscribe link found in marketing email messages.

• Updating Contact Information: Users are required to update their contact information if there are any changes to their email address or mobile phone number. Users should ensure that their information is accurate to ensure they receive important notifications correctly.

• Notifications with Limited Validity: In the case of notifications with a limited validity period (such as limited-time offers or updates), users must take the required actions within the specified timeframe. Once the validity period expires, the notification may no longer be valid or have any effect.

• Emergency Notification Suspension: In certain urgent or emergency situations (such as sudden changes in service or account issues), the application may send notifications that cannot be temporarily disabled or deleted by the user. The user is required to address these notifications immediately to ensure no impact on their service experience.

• Notification Verification: The user is responsible for regularly checking the application notifications to ensure that no important notifications are missed. The user is also obligated to follow up on all messages and alerts related to their account or services provided, including messages from service providers.

(26) Modifications

• Right of the Application to Modify Policies and Terms:The application reserves the right to modify or update any of its policies, including the Terms and Conditions, Privacy Policy, Payment Policy, Cancellation Policy, and other related policies, as it deems appropriate to ensure the best service for users and comply with legal and regulatory requirements.

• User Notification of Changes: Users will be notified of any significant changes to the policies through one of the following means: (in-app notifications, email sent to the registered user account, or posting the amendments on the website or within the app). Continued use of the application after the amendments are published shall be considered as the user’s implicit consent to the new changes.

• Effective Date of Modifications: Any changes to the policies shall be effective immediately upon publication within the app or within the time frame specified by the application in the notice sent to users. If the user does not agree to the new modifications, they may stop using the application and delete their account.

• Users Responsibility to Monitor Changes: It is the users responsibility to periodically review the policies to stay informed about any updates or changes. The application shall not be held responsible for the user’s failure to review the modifications if they have been announced via official channels.

• Emergency or Legal Modifications: If regulatory authorities or competent authorities impose any legal changes affecting the application or its services, the policies will be modified in accordance with these changes without prior notice. Some modifications may be made immediately if they relate to improving the user experience or enhancing security within the application.

• Retention of Previous Versions of Policies:The application may provide an archived version of previous policies for reference purposes. However, the most current version published through the app or website shall be considered the official version.

(27) Term of the Agreement

• Commencement of the Agreement: This agreement becomes effective upon the users account registration in the application or the first use of the services provided through the app. It remains in effect throughout the users use of the app and its associated services.

• Termination of the Agreement by the User:The user has the right to terminate the agreement at any time by closing their account and deleting the app from their devices, provided that any outstanding financial or legal obligations are fulfilled prior to termination.

• Termination of the Agreement by the Application:The application has the right to terminate the agreement or suspend the account in the following cases:

• Violation of any of the terms, conditions, or approved policies by the user.

• Misuse of the services or causing harm to the application or other users.

• Providing incorrect or misleading information during registration or while using the app.

• Any other reasons that the application deems necessary to protect its commercial or legal interests.

• Effect of Termination of the Agreement: In the event of termination, the user shall lose access to their account and related services, and they shall not be able to retrieve any stored data or content within the application. Certain obligations shall remain in effect even after termination, such as settling any outstanding financial dues and complying with any other legal obligations. The application shall not be required to provide any compensation or refunds if the agreement is terminated due to a violation of the terms or misuse of the services.

• Modification of the Agreement Term: The application reserves the right to modify the duration of the agreement or the termination conditions as it deems appropriate. Users shall be notified of any material changes in accordance with the approved modification policy.

(28) Governing Law

• This Agreement, along with all related policies and any disputes or claims arising from the use of the application or the services provided through it, shall be governed by and construed in accordance with the laws and regulations in force in the Kingdom of Saudi Arabia.

• The Customer and the Service Provider shall comply with all relevant Saudi laws and regulations, including but not limited to the E-Commerce Law and its Executive Regulations, the Electronic Transactions Law, the Personal Data Protection Law and its Executive Regulations, the Cybercrimes Law, and other applicable regulations.

• In the event that any provision of this Agreement conflicts with the applicable laws, such provision shall be interpreted in accordance with the prevailing laws without affecting the validity of the remaining terms and conditions of the Agreement.

(29) Jurisdiction and Competent Courts

• In the event of any dispute or claim arising from the use of the application or any of the services provided through it, the parties shall first attempt to resolve the dispute amicably by communicating with the application’s management.

• If the dispute cannot be resolved amicably within fifteen (15) days from the date of the official notice, all parties agree that the competent courts in the Kingdom of Saudi Arabia shall have exclusive jurisdiction to hear and settle any legal dispute arising from this Agreement or any related policies.

• The Customer and the Service Provider acknowledge that they shall not file any legal claims against the application, its owners, or its operators before any court or judicial authority outside the Kingdom of Saudi Arabia. Any legal action taken in violation of this provision shall be considered invalid and legally unenforceable.

(30) Arabic Language

• Arabic is the official and legally recognized language for all terms, conditions, and policies related to the use of the application, including any documents, notifications, or communications issued by or concerning the services provided through the application.

• In the event that this Agreement or any of its related policies are translated into another language, the Arabic text shall be the authoritative and legally binding version in the event of any discrepancy or conflict in interpretation between the Arabic text and any translation.

• The Customer and the Service Provider agree that all official transactions within the application, including contracts, invoices, reviews, and complaints, shall be conducted in Arabic. The application shall not be held liable for any errors resulting from unofficial translations of any of its documents or policies.

(31) Contact Us

• The application provides its Customers and Service Providers with the ability to contact the technical support and customer service team through the official communication channels to respond to inquiries, submit complaints, or provide feedback and suggestions. You can reach us through the following methods:

• Email: ………………….

• Phone Number: ……

• Contact Us page available within the application.

• Live chat (if available in the application).

• We strive to respond to all inquiries and complaints as soon as possible, typically within 48 business hours from the time the request is received, in accordance with our internal policies.